ICBC referral response
Maya Chen reviews Noah Patel’s community assessment referral, considers travel and response choices, shares her availability, and confirms acceptance.
Open the invitation and check its deadline and travel estimate.
Review the service location, route context, and program details.
Choose accept, conditional, backup, or decline.
Enter availability and submit the selected response.
The referral identifies Noah Patel’s ICBC OT community assessment, shows the estimated travel of 26 minutes and 21.4 km, and keeps the response deadline visible.
The referral description shows the client visit on the map alongside recent travel context. The program card identifies ICBC and the required profession as Occupational Therapist.
Maya can accept, accept with date conditions, offer to serve as backup, or decline. The selected choice determines what additional information is requested.
Accept Conditional (Date) opens date requirements so Maya can state when she can contact the client and when she can complete the first session.
Selecting Decline reveals a reason field. This lets Maya explain why she cannot take the referral before submitting that response.
For the accepted referral, Maya provides a client-contact date and an initial-assessment date, then submits the response.
The response card and Maya’s status both show Accept. The saved availability dates remain visible if the response needs to be reviewed or updated.
Complete workflow
The referral is reviewed before responding.
Service details, program, travel, and deadline stay together.
Response choices fit different circumstances.
Accept, conditional, backup, and decline are all visible.
Availability is recorded.
Contact and initial-assessment dates accompany the acceptance.
The final status is clear.
Maya’s accepted response remains visible on the referral.
Bring referrals, travel context, team responses, client care, and scheduling together in one platform.
Assignment flexibility: Clinics can let therapists choose from referral opportunities, have coordinators select and assign, or enable rule-based auto-assignment using configured availability and capacity. The clinic chooses the strategy, and it can be tailored.
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